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Buying from United Fabrics Who can buy from United Fabrics? What does "wholesale to the trade" mean? If I am not a business can I buy from you? How do I become a dealer? What are the benefits of becoming a dealer? I have an account number do I still need to be set up as a dealer? Dealer Login I'm a registered dealer but I'm having trouble logging in? Swatches and Samples How do I get a swatch of one of your fabrics? The fabric I received is a slightly different shade than the swatch I ordered? Why does the swatch I received look different from what I saw online? Can I get additional pictures of one of your fabrics? Ordering What is the minimum amount I must order? Will my fabric be shipped in one piece? Changes to Your Order Can I change my order once I've placed it? Special-Order Items I didn't see a fabric I was looking for. Can you obtain it for me? Out of Stock & Backorders What if I need more yardage then what you have on hand? FAX Orders Can I fax an order? Reordering I want to order more yards then you have in stock, what should I do? What if I need to order more fabric and must match to complete my job? Closeouts Do you have any closeout fabrics available for purchase? Payment Terms What are my Payment terms? Do you ship orders by C.O.D.? Shipping & Packaging How will my fabric be shipped? When will my order ship (Monday through Friday)? When will my order ship (Weekends)? What shipping service(s) do you use? When will my order arrive at my location? Can you arrange for Overnight or Saturday Delivery? Do you ship internationally? How can I track my order? Can I see my order history? Your Satisfaction Return Policy I've received the wrong item. What should I do? I needed less fabric than I purchased. Can I return the remaining fabric? Can I return my order if I have changed my mind? Can I return a special-ordered fabric? Damaged Goods What do I do if my order arrives damaged? Credits I've returned fabric to you. How and when will I receive my refund/credit? Claims I'm having a problem with a fabric I purchased previously. What should I do? Item Information How do I get more information about one of your items? What are the dimensions of your fabrics? Glossary I don't understand some of the terms used to describe the fabrics. Railroading/Up the Roll What does "product shown railroaded" mean? What does "up the roll" mean? Leather Information What is the minimum order for leather? How large is a leather hide? The average hide size is listed at 50 square feet for my product, but I need no less than 50 square feet. How can I be certain I'll get 50 square feet? I know how many yards of fabric I need. How does this translate to leather? My leather hide has marks on it. Is it defective? Why is leather so expensive? Leather comes from animal hides. Did the animal die to make my ottoman? Estimating Your Fabric Needs How much fabric will it take to complete my furniture or drapes? Yardage Chart/Estimator Privacy Policy/Security Will you sell or share my email address or other personal information with anyone else? Will you contact me by email? Is your site secure? Buying from United Fabrics Who can buy from United Fabrics? United Fabrics is a wholesale to the trade distributor. Our customers are upholsterers, designers, decorators, furniture manufactures and other businesses. To Top What does "wholesale to the trade" mean? This means we sell to other businesses for their own use or for resale. We do not sell retail. To Top If I am not a business can I buy from you? No, not directly. The website has "Find a Dealer" tab. Fill out the locator form and we will send you an e-mail of dealers in your area. To Top How do I become a dealer? Complete the dealer application. If you have a question about the application please call 800-347-8344 or email customer.service@unitedfabrics.com. To Top What are the benefits of becoming a dealer? Dealer Prices Easily find thousands of fabrics, leather & vinyls Search by color, style, design, category and more Free swatches We take the guess work out of finding coordinating items Check stock, price and order 24 hours a day, 7 days week. See our latest items and sample books. Take advantage of website features and improvements. To Top I have an account number do I still need to be set up as a dealer? Yes. To protect your information you must log in with your unique email address and unique password. Existing customers may register online or call our customer service department at 800-347-8344. To Top Dealer Login I'm a registered dealer but I'm having trouble logging in? If you forgot your password click on the option to have your password emailed to you. If you have a problem with your e-mail address or any other log in question, please call our customer service department at 800-347-8344 To Top Swatches and Samples How do I get a swatch of one of your fabrics? Swatches are available for all of our fabrics, leather and vinyl for a free. Typical swatch size is 6 inches by 9 inches but on larger patterns we may send an 8 inch by 10 inch swatch. By default, swatches ship via US Mail, but you may request expedited shipping by calling customer service at 800-347-8344. Memo squares may also be ordered by calling customer service. To Top The fabric I received is a slightly different shade than the swatch I ordered? This is normal to occur. Dye lots do occasionally vary from roll-to-roll of fabric. If dye lot must be an exact match, we suggest you contact our customer service department at 800-347-8344. To Top Why does the swatch I received look different from what I saw online? We make every effort to provide images that closely represent the item's colors. However, due to all the possible variants - (light source, our monitor, your monitor, etc.) we cannot guarantee that the images shown accurately represent the fabric's true colors. Please take this into consideration if you are trying to coordinate colors. Also we always recommend requesting a swatch and viewing it in the room in which you plan on using the material to ensure that your selection is right for you. To Top Can I get additional pictures of one of your fabrics? If you would like an additional picture of one of our fabrics, feel free to call 800-347-8344 or send an e-mail to customer.service@unitedfabrics.com To Top Ordering What is the minimum amount I must order? Our minimum order is 1/8 of a yard for fabric and vinyl and 1/2 hide for leather. You may find it worthwhile to order more or combine orders to save shipping costs. We always suggest that you order a little more than you think is necessary. Sometimes, due to pattern repeat or unexpected circumstances, you may need more than your original estimate. While nearly all of our items are re-orderable, on occasion we may be out of stock, dye lots may change or an item may be discontinued. Since our prices are already substantially discounted, make sure you order enough to do the job. To Top Will my fabric be shipped in one piece? Most fabrics are shipped in one continuous piece. On larger orders, anything over fifteen yards, it is possible that you may receive two or more pieces. If this is the case, you will be contacted via e-mail prior to shipping and an allowance for additional yardage will be made to cover any seams. To Top Changes to Your Order Can I change my order once I've placed it? We'll make every effort to help you get exactly what you want. But sometimes your order will be processed and out the door within hours of placing it. To Top Special-Order Items I didn't see a fabric I was looking for. Can you obtain it for me? In many cases we can. However, special orders may be subject to minimum order quantities which are beyond our control, and may be subject to a no-returns policy. Check with your customer service representative when inquiring about a special-order fabric. To Top Out of Stock & Backorders What if I need more yardage then what you have on hand? We stock all of the products we sell in our warehouses. Out-of-stock situations are rare. If an item is not available immediately, we will advise you of the expected shipping date. To Top FAX Orders Can I fax an order? Yes. Fax your orders to 856-665-5761. To ensure prompt and accurate processing of your order please include your fax and daytime phone numbers. To Top Reordering I want to order more yards then you have in stock, what should I do? Almost our entire inventory is re-orderable and, while we try to keep everything in stock, occasionally we may not have enough material to fill your order! If you need more yardage than what we have on hand, customer service will be happy to place a backorder and contact you when the fabric arrives. For larger orders, we may require a small deposit for this service. Additionally, you may order more yardage than we have on hand at any time during the checkout process. We will contact you via e-mail the next business day with a backorder date. To Top What if I need to order more fabric and must match to complete my job? When placing your order put in the comments that you need the item cut from the same dye lot or piece that you ordered before. Tell us the quantity and date you placed the original order. We will try our best to fill your order from the same piece or dye lot. To Top Closeouts Do you have any closeout fabrics available for purchase? We have items available at a significant discount from time to time in our closeout section of the site. These typically represent last-of-a-kind items that have been discontinued by the manufacturer. As a result, these deals are limited to our inventory on hand. Closeouts may not be returned. To Top Payment Terms What are my Payment terms? Payment terms are determined by our credit department. In addition, we accept American Express, Mastercard, Visa or Discover cards. Your credit card will not be charged until the day we actually ship your order. To Top Do you ship orders by C.O.D.? Yes. Note the delivery driver will not accept a cash payment. Please call if you have COD questions. To Top Shipping & Packaging How will my fabric be shipped? Fabric orders ship rolled on a rigid cardboard tube, wrapped in a heavy vinyl bag for protection. This method ensures that your fabric stays as damage and crease-free as possible. To Top When will my order ship (Monday through Friday)? All in-stock orders received before 3:00 pm EST Monday through Friday will ship the same day they are received. Orders for in-stock items received after 3:00 pm EST will ship the following business day. To Top When will my order ship (Weekends)? Orders placed on weekends or after hours will be shipped on the following business day (Monday through Friday) excluding holidays. To Top What shipping service(s) do you use? We ship most orders by either UPS or FedEx. Because of our shipping volume we pass shipping discounts along to you. To Top When will my order arrive at my location? Most orders will be delivered in two business days. Delivery times vary by your specific location, the delivery truck's route and the package volume. UPS ground and 2-day packages may be delivered any time up 6:00 pm on their day of delivery. UPS Overnight packages will be delivered by 10:00 am. To Top Can you arrange for Overnight or Saturday Delivery? Yes. The shipping companies charge additional fees for these services, but we'll gladly ship your order by this method. Please specify at the time of placing your order and we'll make the arrangements. To Top Do you ship internationally? Yes. We are experts in shipping internationally at discounted rates. Contact us for a quotation of duty, freight charges and payment terms. All payments must be in U.S. Funds. We will accept major credit cards. To Top How can I track my order? When your order is shipped we will send you an email with the tracking number and a website link to track your order. To Top Can I see my order history? Order history is viewable over the web for only website orders. For non-web orders history, please call our customer service department at 800-347-8344. We can easily look up your order history for you. To Top Your Satisfaction Return Policy We make every effort to fill your order correctly; however, on occasion we may make a mistake. Please inspect all material before you cut or use it. Check for the correct pattern, color and yardage. Dye lots may vary, so please order enough material. If you do run short, we will try to ship additional material from the same dye lot. If you are not completely satisfied, simply return the item in its original, uncut condition within 60 days of shipment. We must issue a return authorization number before you return the item. For normal returns and cancellations our standard restocking charge is 20% of the item's invoiced amount. It is the customer's responsibility for all returned freight costs. We cannot accept a return if the material has been cut, so please check your order carefully before you use it. To Top I've received the wrong item. What should I do? Do not cut the item; contact us immediately at 800-347-8344. You may also send an e-mail to customer.service@unitedfabrics.com. We cannot accept returns which have been cut or altered in any way. To Top I needed less fabric than I purchased. Can I return the remaining fabric? Yes. We will accept returns for fabrics 3 yards and over and vinyl 2 yards and over. We cannot accept returns of cut up fabric. Returns are subject to return freight charges and restocking fees. You will receive a credit to your account for the amount of the return. To Top Can I return my order if I have changed my mind? You may return your order within sixty (60) days of the initial purchase if it has not been cut or altered in any way. You will be responsible for return shipping charges plus a restocking charge. Goods which have been cut partially or in total, sewn, treated or altered in any way may not be returned. To Top Can I return a special-ordered fabric? Special order fabrics may be subject to a no-returns policy. Check with your customer service representative when inquiring about a special-order fabric. To Top Damaged Goods What do I do if my order arrives damaged? If you experience a problem with any of our shipments, please contact customer service at 800-347-8344. You may also send an e-mail to customer.service@unitedfabrics.com To Top Credits I've returned fabric to you. How and when will I receive my refund/credit? Refunds or credits will be issued against the original form of payment only. Refunds and credits take approximately 24 to 48 hours to be processed. To Top Claims I'm having a problem with a fabric I purchased previously. What should I do? Please contact customer service at 800-347-8344. You may also send an e-mail to customer.service@unitedfabrics.com. A customer service representative will assist you. To Top Item Information How do I get more information about one of your items? Almost all items have a description associated with their picture. We also list the item's characteristics. For example, contents, cleaning codes, pattern repeats, fire codes, country of origin and more. Use our glossary to find the meaning of any of the terms we use. Or call our Customer service staff. They are more than happy to help with any additional questions you may have! Feel free to call 800-374-8344 or send an e-mail to customer.service@unitedfabrics.com To Top What are the dimensions of your fabrics? Most home decorative fabrics and vinyls are 54" wide. On occasion, items will be slightly wider or narrower. We provide this information on every product page so you can plan your project accordingly. Length is of course, up to you. To Top Glossary I don't understand some of the terms used to describe the fabrics. See our Glossary page for detailed information on all fabric, vinyl and leather terms. To Top Railroading/Up the Roll What does "product shown railroaded" mean? Product shown railroaded means when the picture of the fabric was taken, the fabric was turned on its side and the selvage (frayed ends at the edges of the fabric) was running top to bottom as opposed to left to right. Many upholstery fabrics are railroaded in order to allow for continuous repetition of the pattern, especially, for example, across the back of a wide sofa. For example, picture a roll of striped paper towels. If railroaded, the stripes would run side-to-side across each sheet of towels. "Railroaded" is the opposite of up the roll". To Top What does "up the roll" mean? Up the roll is the opposite of "railroaded". Most drapery fabrics have patterns which run up the roll in order to permit lengths of more than 54" without a horizontal seam. This is the standard way to show a fabric, pictured as it would be seen coming off the roll. For example, picture a roll of striped paper towels. If up-the-roll, the stripes would run up and down, continuously along the length of the roll. Click here for visual explanation To Top Leather Information What is the minimum order for leather? The minimum order for leather is one half-hide. Hide sizes vary by style, ranging anywhere from 10 to over 60 square feet. This information is listed for each product. To Top How large is a leather hide? Leather hides vary greatly in size from product to product and even from hide to hide. However, the most typical size of a cowhide is approximately 45-50 square feet. The useable area of a typical hide is approximately 62 inches x 67 inches. On the other hand, true suedes, cut from only the thickest part of the hide, will only measure approximately 18 square feet. Each product page provides an average hide size so you will know exactly what you need. If you have any questions, feel free to ask our staff. To Top The average hide size is listed at 50 square feet for my product, but I need no less than 50 square feet. How can I be certain I'll get 50 square feet? Don't worry. Since we stock our leather hides, we can select the hide that works best for you. Just call or email us with your request and we'll work with you to get the exact hide you need. To Top I know how many yards of fabric I need. How does this translate to leather? A 51 square foot hide is roughly equivalent to three yards of 54" fabric. One yard of fabric equals approximately 17 square feet of leather. To Top My leather hide has marks on it. Is it defective? Leather is a product of nature. Like anything natural, leather is not always perfect it will have markings that are considered nature's signature. Like all natural things, each hide is unique and bears characteristics which elevate its natural beauty above that of manufactured product. To Top Why is leather so expensive? The process of making leather is a time and labor-intensive process, and thus is costly. Although the initial cost may be higher, leather may be a better value than any fabric: It never goes out of style; it wears longer; its appearance improves with age; and it is easy to maintain. In the end, it will outlast any fabric, giving you value for generations. To Top Leather comes from animal hides. Did the animal die to make my ottoman? No. Leather is a byproduct of the meat industry. No animals are used strictly for leather. As long as anyone eats meat, here or anywhere, there will be hides available for leather. In fact, it can be a more ecologically sound choice than synthetic fabrics, which are made from petroleum products. Leather is a natural product. To Top Estimating Your Fabric Needs How much fabric will it take to complete my furniture or drapes? This chart may provide you a quick reference and starting point. We do suggest however that you check with your drapery or upholstery professional prior to ordering. Different styles of upholstering (tufting, pleats) and different fabric constructions or designs will affect the amount of fabric you will need. If ordering for a do-it-yourself job, please order more than you think you'll need. Save any extra for repairs later on. To Top Yardage Chart/Estimator Click here to view the yardage chart To Top Privacy Policy/Security Will you sell or share my email address or other personal information with anyone else? Simply put, NO. We will not sell or share your email address with any other company. To Top Will you contact me by email? We will contact you by email from time-to-time with news, money-saving offers and other helpful information. Each email will provide the option to "opt out" of future emails from us. Anytime you would like to "opt out", please feel free to do so or contact us and we'll do the same for you. To Top Is your site secure? Yes. All account information is kept confidential and secure. We use GeoTrust. More than 100,000 customers in over 150 countries use GeoTrust products to secure online transactions, confirm and protect identities, and operate fully managed trusted environments for conducting business over the Internet. To Top © 2008 United Fabrics, Inc.

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